Managing Orders
From Shopp Documentation
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Shopp includes a built-in order management system that gives you access to your shop's order history and allows you to move orders through a custom order processing workflow. The order management screen is accessible by clicking the Shopp menu, or by clicking the Orders sub-menu when in any other Shopp admin screen.
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Order Status
By default, the order management screen will display all of your orders, sorted by the most recent first to oldest. Every order has an order processing status assigned. You can filter out certain orders by clicking the order status labels across the top of the order list.
You can change the labels of any order status setting or add new order status settings in Shopp's General Settings screen. This allows you to customize your order processing workflow to include any processing steps that you want to keep track of. By default, Shopp installs with two order status settings available: Pending and Completed. You might decide to add another status setting such as Cancelled to track cancelled orders. How you use the order status is up to you. Each status label in the order management screen shows the number of orders that are currently assigned to that status to help you know what needs dealt with.
Updating an Order
You can update an order's status, or send customer notifications about an order. Simply click on the customer name of an order in your order management list. The order editing screen shows a copy of the order receipt (what was ordered) along with transaction and shipping details.
Changing the Order Status
To change the status of an order, simply select the new status from the Order Status drop-down menu below the order and click the Update Status button on the right.
Customer Notifications
Optionally, you may notify the customer about the order status change by marking the Send customer notification toggle. Activating the Send customer notification toggle will reveal a large text box where you can enter a custom message to send to the customer. By default, a copy of the order is included in the customer notification e-mail when sending customer notifications. You can turn this off by un-marking the Include a copy of the order in the message toggle that becomes available when you activate the customer notification feature.
